If you choose to buy goods from us, then the purchase and supply of those goods is covered by these terms and conditions. They do not affect your statutory rights.
Who we are
Our website address is: https://www.packom.net/.
You can contact us at contact@packom.net.
packom.net is a trading name of piers.rocks Limited.
Our registered office address is:
piers.rocks Limited
Gegin Fedw Penygarnedd
Oswestry
Shropshire
SY10 0AN
piers.rocks Limited it registered in England and Wales No. 11860116.
packom.net Limited is not registered for VAT and we do not charge VAT on purchases made through this website.
Order Acceptance
Your order has been accepted by us when you receive a notification of your order having been completed, by email.
Cancelling
You can tell us you would like to cancel your order via our website, or by contacting us by email.
If we have dispatched your order you may still cancel it for up to 14 days after you receive it, by letting us know by email. If you are cancelling because you have changed your mind, you will have to pay for returning the goods to us. You have 14 days to return the goods to us from the point you inform us you would like to cancel. Once we receive the goods back from you, assuming they are in good condition, we will refund you within 14 days.
Warranty and Returns
All of our good are warranted to be free of manufacturing defects for a period of 1 year from sale. If you have any problems with the goods, please contact us using the link above, and we will help resolve your problem, including, if necessary, by replacing the goods.
Shipping and Delivery
We aim to dispatch all orders within 2 business days. If, exceptionally, we are unable to do so for your order we will tell you as soon as we are able to, and give you the option to cancel, at no charge.
We usually ship UK orders using Royal Mail 1st Class shipping. Royal Mail aim to deliver domestic 1st Class orders within 1-2 business days of shipping. If you haven’t received your item within 3 business days of a dispatch notification please contact us.
For international orders we usually ship using Royal Mail’s equivalent international services, which are International Standard, International Tracked and International Tracked & Signed. If you opt for untracked shipping, we use International Standard. If you opt for Tracked we will use Tracked & Signed if available for your location, or International Tracked if not. Royal Mail aim to deliver international orders within 3-5 days of shipping. However, customs delays outside of our control may impact these times and since Brexit international orders are often taking longer – typically 2-3 weeks. If you haven’t received your international orders within 3 weeks of dispatch please contact us.
When you opt for tracked shipping, we will provide you with the carrier name and tracking number for your shipment along with the confirmation that we have completed processing your order.
We may occasionally ship using other providers and equivalent services.
We include customs information with all international shipments. This information contains the details and purchase price of your order. You are responsible for any customs fees, sales tax or import duty that your purchase attracts. Note that shipping may take longer than the above estimates, due to customs delays.
For the US, as of 2025, we are required to pay duty and administration charges based on the sale price of orders. We add these to the shipping cost for your order, and pay these fees through Royal Mail at the time of shipping. You are responsible for any additional duties, taxes and fees that may be levied by the US.
As of 2026 we no longer offer European shipping through this website, due to the complexity in assuring that your order doesn’t attract additional, unexpected fees when your items are imported into your country. Instead we list some of our items on ebay, and offer European shipping on those. Ebay typically collect local sales tax and remit to your tax authority at time of sale, smoothing the entry of your package into your country. If we stock items on this website that are not available on ebay, please contact us and we will happily add an ebay listing.
If you would like us to ship using a different service, or ship to a country for which shipping prices are not listed, please contact us using the link above before submitting an order so that we can give you a quote.