If you choose to buy goods from us, then the purchase and supply of those goods is covered by these terms and conditions. They do not affect your statutory rights.
Who we are
Our website address is: https://www.packom.net/.
You can contact us at email@example.com.
Our registered office address is:
Llanrhaeadr Ym Mochnant
We are registered as a Limited company in England and Wales No. 11860116.
packom.net Limited is not registered for VAT and we do not charge VAT on purchases made through our website.
Your order has been accepted by us when you receive a notification of your order having been completed, by email.
You can tell us you would like to cancel your order via our website, or by contacting us by email.
If we have dispatched your order you may still cancel it for up to 14 days after you receive it, by letting us know by email. If you are cancelling because you have changed your mind, you will have to pay for returning the goods to us. You have 14 days to return the goods to us from the point you inform us you would like to cancel. Once we receive the goods back from you, assuming they are in good condition, we will refund you within 14 days.
Warranty and Returns
All of our good are warranted to be free of manufacturing defects for a period of 1 year from sale. If you have any problems with the goods, please contact us using the link above, and we will help resolve your problem, including, if necessary, by replacing the goods.
Shipping and Delivery
We aim to dispatch all orders within 2 business days. If, exceptionally, we are unable to do so for your order we will tell you as soon as we are able to, and give you the option to cancel, at no charge.
We usually ship UK orders using Royal Mail 1st Class shipping. Royal Mail aim to deliver domestic 1st Class orders within 1-2 business days of shipping. If you haven’t received your item within 3 business days of a dispatch notification please contact us.
For international orders we usually ship using Royal Mail’s equivalent international services, which are International Standard or International Tracked & Signed for larger orders. Royal Mail aim to deliver international orders within 3-5 days of shipping. However, customs delays outside of our control may impact these times and since Brexit international orders are often taking longer. If you haven’t received your international orders within 3 weeks of dispatch please contact us.
When we ship using signed for and/or tracked services, we will provide you with the carrier name and tracking number for your shipment along with the confirmation that we have completed processing your order.
We may occasionally ship using other providers or services.
We include customs information with all international shipments, including those to the European Union, as we are required to do. This information contains the details and purchase price of your order. You are responsible for any customs fees, sales tax or import duty that your purchase attacts. Note that shipping may take longer than the above estimates, due to customs delays.
If you would like us to ship using a different service, or ship to a country for which shipping prices are not listed, please contact us using the link above before submitting an order so that we can give you a quote.