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Terms and Conditions of Sale

If you choose to buy goods from us, then the purchase and supply of those goods is covered by these terms and conditions. They do not affect your statutory rights.

Who we are

Our website address is: https://www.packom.net/.

You can contact us at contact@packom.net.

Our registered office address is:

packom.net Limited
Gegin Fedw
Penygarnedd
Llanrhaeadr Ym Mochnant
Oswestry
Shropshire
SY10 0AN

We are registered as a Limited company in England and Wales No. 11860116

Order Acceptance

Your order has been accepted by us when you receive a notification of your order having been completed, by email.

Cancelling

You can tell us you would like to cancel your order via our website, or by contacting us by email.

If we have dispatched your order you may still cancel it for up to 14 days after you receive it, by letting us know by email. If you are cancelling because you have changed your mind, you will have to pay for returning the goods to us. You have 14 days to return the goods to us from the point you inform us you would like to cancel. Once we receive the goods back from you, assuming they are in good condition, we will refund you within 14 days.

Warranty and Returns

All of our good are warranted to be free of manufacturing defects for a period of 1 year from sale. If you have any problems with the goods, please contact us using the link above, and we will help resolve your problem, including, if necessary, by replacing the goods.

Shipping and Delivery

We aim to dispatch all orders within 2 business days. If, exceptionally, we are unable to do so for your order we will tell you as soon as we are able to, and give you the option to cancel, at no charge.

We usually ship small orders, such as breakout boards, using Royal Mail 1st Class shipping.

We usually ship larger orders, including Hats, using Royal Mail Signed For 1st Class shipping.

For international orders we usually ship using Royal Mail’s equivalent international services, which are International Standard for small orders and International Tracked & Signed for larger orders.

Royal Mail aim to deliver domestic 1st Class orders within 1-2 business days of shipping. They aim to deliver international orders within 3-5 days of shipping.

We may occasionally ship using other providers.

For destinations outside of the European Union, we include customs information with your shipment, as we are required to do. This information contains the details and purchase price of your order. Note that shipping to destinations outside of the EU may take longer than the above estimates, due to customs delays.

If you would like us to ship using a different service, or ship to a country for which shipping prices are not listed, please contact us using the link above before submitting an order so that we can give you a quote.